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| Return Policy |
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Dear Valued Customer:
We know how frustrating it is to return a defective item that you have just paid for. But please do understand that things do happen. But that is why we are here to make it right and satisfy you in everyway possible. We have an entire team of customer service there to help you, answer all questions or concerns that you may have. We want to be as fast and as efficient as possible to get you the service that you paid for. But wait, to do this, we need your help and support. You can help by following this document carefully and do as exactly as stated herein. If you follow this document carefully you will get the service that you expected from us. So please, to avoid denial or delay, We urge you to review this document carefully. |
Review this Checklist Before Calling for Return Authorization |
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ALL RETURNED ITEMS ARE THOROUGHLY INSPECTED UPON RECEIPT! |
All Returns will be carefully inspected upon arrival in accordance with our inspection criteria and a decision will be made if eligibility requirements are met for replacement, credit, exchange or repair. Please be aware that returned packages may take up to 7 business days from the time we received your return.
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Returning a DEFECTIVE ITEM |
ExoticPhone.com gladly accepts DEFECTIVE EXCHANGES on products within 7 days from the date of receipt. ExoticPhone.com shall have sole discretion as to the credit method. ExoticPhone may issue a credit to you, ship a replacement merchandise, exchange or we may repair the product and return it to you. |
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MANUFACTURER WARRANTY |
ExoticPhone.com gladly offers you 7 days return policy from the date of receipt. After 7 days, you MUST contact the manufacturer to redeem your warranty, please do not contact ExoticPhone.com. For your convenience, manufacturer contact information is listed below. |
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NON-DEFECTIVE RETURNS |
Any returns that are Non-Defective MAY BE SUBJECT TO A 15% RE-STOCKING FEE in Current Price and such returns will be for store credit or refund at ExoticPhone’s sole discretion within 7 days from the date of receipt. The entire list that may be subject to a re-stocking fee will be found in this document. |
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SOFTWARE |
| 15% RE-STOCKING FEE in Current Price applies to any software that has been opened from the package. The sticker on the package cannot be tampered. |
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DELIVERY COST |
ExoticPhone does not refund delivery cost |
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GUARANTEES |
Exoticphone.com only guarantees the voice features of your phone. Although it is very easy to setup other network features on your phone, we do not guarantee network dependent features such as MMS, SMS, Picture messaging, internet browsing, voice mail feature etc. |
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ALL ITEMS WILL BE THROUGHLY INSPECTED AND TESTED BY OUR TECHNICHIANS UPON RECEIPT. |
In the event of any discrpency, Exoticphone.com will photograph the returned merchandise and will be immediately returned to the customer.
The following criteria will be used to reject returns. In other words, ExoticPhone will reject the following packages:
- Items which are improperly packaged.
- Merchandise returned in non-qualified contained.
- Packages returned in counterfeit labels.
- Products with standard certification labels removed like IMEI number, DEC ID, HEX ID.
- Items with Serial number which does not match serial number on invoice. ExticPhone keeps track of serial numbers as items are scanned at time of the departure.
- Physcial Damage: Any part of the item is cracked.
- Physical Damage: Any dents, scratches, or defacement on any part of the product.
- Physical Damgae: Torn or puctured on any component of the item.
- Physical Damage: Loose, damaged or removed screws from the product.
- Any Product(s) which are flashed by any software.
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STEP 1: CHECK YOUR RETURN |
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ALL returned merchandise must be complete and be packaged in ORIGINAL PACKAGING. All packing contents including user’s manuals, softwares, digital media, warranty cards and other accessories and documentation must be included in the ORIGINAL PACKAGING, as provided by the manufacturer. A restocking fee may apply or the returns may not be processed at all in the event any item or items included in the original shipment to you is missing in the returned package. Any returns that are improperly packaged, altered or physically damaged will be automatically be refused by ExoticPhone and thereby Exoticphone.com return policy will not be honored. In such cases, we photograph the improperly package or the physically damaged items and return it to you. |
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STEP 2: CALL FOR A RETURN MERCHANT AUTHORIZATION (RMA) NUMBER: |
Our Warehouse will refuse any returned items which does not come with an RMA number. RMA number will expire after 7 days. |
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STEP 3: SHIP AND INSURE YOUR RETURN |
ExoticPHone recommends that you FULLY insure the merchandise you are returning. THIS IS FOR YOUR PROTECTION, in case the package gets lost in transit. We highly recommend you to use a “traceable carrier” that can provide you with “proof of Delivery.” ExoticPhone is not responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you the customer and is non-refundable. At our sole discretion ExoticPhone.com may reimburse shipping fees related to the EXCHANGE of DEFECTIVE products. |
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ITEMS THAT ARE SUBJECT TO 15% RE-STOCKING FEE in Current Price : |
- Customer simply does not like the item. 15% RE-STOCKING FEE in Current Price applies since we cannot resell this item brand new.
- If any accessorie(s) are missing. 15% RE-STOCKING FEE in Current Price apllies since we need to return the item to our manufacturer in complete package (otherwise they do not accept it).
- If any software has been opened. 15% restocking applies since our manufacturer doesnot accept any incomplete package.
- We do not provide you with service. Therefore, you're solely responsible to know whether the phone will work in your area. Please do understand our products are not for you to test whether you have service or not; so please make sure the phone works in your area before purchasing. 15% RE-STOCKING FEE in Current Price applies regardless of compatibility with your service provider.
- Although it is very easy to setup other network features on your phone, Exoticphone.com does not guarantee network dependent features such as MMS, SMS, Picture messaging, internet browsing, voice mail feature etc. 15% RE-STOCKING FEE in Current Price applies when your network dependent features work or do not work.
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IMPORTANT NOTICE:
When the Returned Items don’t qualify |
When Returned items do not meet the requirements described here in this document, ExoticPhone will photograph the returned merchandise and prepare a detail list of our determination to deny the package. Then the item will come back to you. We are here to work things with you, give us a call to discuss alternative resolutions for difficulties with products not qualifying for returns. |
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